STORE POLICIES  

TERMS & CONDITIONS

We recommend that you read these Terms & Conditions; Delivery Prices; Returns and Privacy Policies before placing an order. When you place an order you are entering into a contract with Packraftadventure  Ltd and by doing so you agree be bound by the terms described herein.

 

If you have any queries please do not hesitate to email us at info@packraftadventure.co.uk

Definitions:

"Packraft(s)" is/are a type of inflatable kayak or canoe.  These craft are easily inflatable, relatively light weight and packable.

 

"Us", "We", "Our" or "Packraft Adventure" shall mean the Company , Packraft Adventure Ltd, whose registered office is 19 Denbigh St, LLANRWST, Conwy, LL260LL. Our company is registered in Wales and its registration number is 11954548.

The Terms “You”, "User", “Purchaser” or “Participant” shall mean any person, persons, organisation or company choosing to purchase any item from Packraft Adventure Ltd.

 

Throughout this agreement, the plural shall also be taken to mean the singular and vice versa. 

Website Usage: The use of this website is subject to the following terms of use:
 

- The content of the pages of this website is for your general information and use only.

- The content of the website is subject to change without notice.

- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

- You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in it being in accordance with the copyright notice, which forms part of these terms and conditions.

- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

- This website may also include links to other websites. These links are provided for convenience to provide further information to you. Their use doesn't signify that we endorse the website(s). We accept no responsibility for the content of the linked website(s).

- Your use of this website and any dispute arising out of such use is subject to the laws of England, Northern Ireland, Scotland and Wales.

Packrafting is an “Assumed risk” – “Water contact sport” that may carry attendant risks, including personal injury, damage to personal property and death. purchasers and participants should be aware of and accept these risks and be responsible for their own actions and involvement, in particular we strongly recommend participants should:

  1. Get paddle sports instruction specific to this type of craft.

  2. Obtain certified first aid training and carry first aid and rescue/safety equipment.

  3. Always wear a CE/UKCA/ISO approved personal flotation device.

  4. Always wear a CE/UKCA/ISO approved Watersports helmet where appropriate.

  5. Dress appropriately for weather conditions; cold water and/or cold weather can result in hypothermia.

  6. Check your equipment prior to each use for signs of wear or failure.

  7. Never paddle alone.

  8. Do not paddle in flood conditions.

  9. Be aware of appropriate river water levels, tidal changes, dangerous currents and weather changes.

  10. Scout unfamiliar waters; portage where appropriate.

  11. Do not exceed your paddling ability; be honest with yourself.

  12. Consult your doctor prior to your paddle sports training.

  13. You must not use alcohol or drugs prior to using these products.

  14. Always follow the manufacturer recommendations for use of these products.

  15. If additional outfitting or modifications are added to a packraft, use manufacturer’s approved materials and recommendations only; never impair entry or exit access.

  16. Always read and obey the owners information package prior to using these products.

  17. The user of these product acknowledges both an understanding and an assumption of the risk involved in paddle sports.

 

Other Important Terms: 

 

- Packraft Adventure Ltd may transfer or assign its obligations and rights under these Terms and Conditions (and under the Contract) to a third party. If this occurs, Packraft Adventure Ltd will make you aware through information on or website and social media channels. Your rights under these Terms and Conditions will not be affected and Packraft Adventure Ltds obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

 

- You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Packraft Adventure Ltd's express written permission. 

- The Contract is between you and Packraft Adventure Ltd. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

- If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

- No failure or delay by Packraft Adventure Ltd in exercising any of its rights under these Terms and Conditions means that Packraft Adventure Ltd have waived that right, and no waiver by Packraft Adventure Ltd of a breach of any provision of these Terms and Conditions means that Packraft Adventure Ltd will waive any subsequent breach of the same or any other provision.

- Packraft Adventure Ltd will be responsible for any foreseeable loss or damage that you may suffer as a result of Packraft Adventure Ltd’s breach of these Terms and Conditions (or the Contract) or as a result of Packraft Adventure Ltd’s negligence. Loss or damage is foreseeable if it is an obvious consequence of Packraft Adventure Ltd’s breach or negligence or if it is contemplated by you and Packraft Adventure Ltd when the Contract is created. Packraft Adventure Ltd will not be responsible for any loss or damage that is not foreseeable.

- Packraft Adventure Ltd only supply goods for domestic and private use by customers. Packraft Adventure Ltd makes no warranty or representation that the goods are fit for commercial, business or industrial use of any kind (including resale). Packraft Adventure Ltd will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

- Nothing in these Terms and Conditions seeks to limit or exclude Packraft Adventure Ltd’s liability for death or personal injury caused by Packraft Adventure Ltd’s negligence (including that of Packraft Adventure Ltd’s employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

- Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer.

 
GENERAL
Safety Warning and Health Risk
 
DELIVERY

- At Packraft Adventure Ltd we normally aim to despatch all orders within 7 working days. Some packrafts are ordered specifically and so may take longer to process. Where this is the case we will notify you of an anticipated delivery soon after you place your order. Please note: The 7 working day despatch timescale does not include products that are built to order, we will notify you of estimated delivery times when you place the order. Time is not of the essence.

- Due to Post BREXIT regulations we no longer deliver to Northern Ireland from 01 Jan 21, sorry but we didn't vote for "leave" either :0(

- Delivery during the Coronavirus Pandemic.  At the start of the Coronavirus Pandemic couriers changed their delivery times and no longer guarantee delivery in specific time scales, to that end we will attempt to send you item by the most expeditious means within the cost you have paid for postage and packaging, however, you should note that delivery times are estimates and changes in government rules and guidance may present couriers with significant difficulties in meeting these estimates.  We therefore ask for your patience at this difficult time. 

   

- Should we anticipate a dispatch delay of more than 7 working days we will attempt to contact you.

 

- All our goods are delivered by a courier and MUST BE SIGNED FOR. Couriers may not deliver items unless they are signed for. If a signature is unattainable the courier will leave a card with a depot contact number in order for you to rearrange the delivery.

 

- Please check all goods for any signs of transit damage before signing for them, any problem should be brought to the attention of the driver and noted as such.

 

- Goods should reach you in excellent condition, if you believe the items appear to be damaged or faulty you must notify us within 48 hours of receipt.

 

- If an item is returned to us due to a missed delivery/collection then we will refund the cost of the items minus any delivery costs paid by us. 

 

- If there are errors or shortages in your order, you must notify us within 48 hours of receiving the delivery.

- All orders will be dispatched using the Address information provided by You.  Where the address information You provide is not recognised by our Courier database we may, at our discretion choose to confirm such information with You.  We do not accept any liability whatsoever for orders that become delayed or go missing due to any inaccuracies, incorrect formats, errors or omissions in the Address information provided by You.

 

- We do not accept any liability whatsoever for orders that become damaged, lost or missing due to the errors or omissions of the Courier. Should you wish to insure your delivery against loss or damage we will do so at cost. Please contact us for details.

 
PRICES
YOUR ORDER

- All prices quoted online and in store are in pounds sterling, no VAT is payable. Every effort is made to keep the prices up to date but we reserve the right to change prices at any time without notice.

It may be that prices and promotions are incorrectly quoted or changed due to external circumstances. If the price quoted is incorrect we have no statutory obligation to sell goods at the price. If there is an error in the pricing we will inform you as soon as possible when your order is placed.

- We aim to ensure all goods shown on our website are in stock however if an item should sell out we will contact you as soon as possible. Placing an order does not guarantee availability. Alternatively, to avoid disappointment you can contact us at info@packraftadventure.co.uk

 
 
ENVIRONMENTAL COMMITMENT

- We may deliver your goods in recycled packaging as part of our Company’s recycling commitment.

 

- Where ever possible we aim to use low carbon delivery methods.

PAYMENT

- The prices shown for all of our goods are in pounds sterling, as is the delivery charge. No VAT is payable.

 

- We accept payment by Visa, Mastercard, and Visa Debit.

 

- We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently. 

 

- Should you need to contact us about your order we aim to respond to any enquiries within 2 working days.

 

- We advise, for your own safety, that you read all product information and instructions that come with the product and only use products as described in the manufactures instructions and in the way they are intended to be used.

Refunds:

- Refunds will be made via the payment method originally used.  We will aim to process refunds within 3 business days of agreeing to refund you.  Refunds usually take up to 5 business days to appear in your account.  Please contact us if you have any questions or concerns. We accept no responsibility for delays and or errors in refunds due to reasons outside of our control. 

 
 
CANCELLATION & RETURNS POLICY

Faulty Goods:

 

- In the unlikely situation that you find any item purchased on our website to be faulty then please contact at info@packraftadventure.co.uk  We will then advise you of the appropriate action to arrange replacement, refund, parts or repair as is deemed necessary. We will send you a return form which you must complete and send back to us with the item.

 

- Please note that returning of goods is at your risk and expense.  We cannot be held responsible for items that are lost or damaged on their way back to us.  We strongly advise you use a fully tracked service and insure the item for the full purchase price.

 

- Once received by us the item(s) will be inspected and if the item(s) is agreed to be faulty, then we will refund you the cost of standard postage. 

 

- You will find that most of our manufacturers products carry a 12 month manufacturer’s warranty please ask for details.

 

- Please note that you must comply with the manufacturers instructions for care and use.  You may need to provide proof of care Failure to do so will invalidate any manufacturers warranty.

 

- Once the Manufacturers Warranty has expired, Packraft Adventure Limited will be under no obligation to offer repair or replacement.

 

Unwanted Goods:

 

- Changed your mind after purchase? If after receiving any item that you have purchased you then decide you would like to return them back to us, simply let us know within 14 days from the date of delivery to you. To do this, just send us an email to info@packraftadventure.co.uk stating that you wish to return the item. We will send you a return form which you must complete and send back to us with the item.

 

- Please note that returning of goods is at your risk and expense.  We cannot be held responsible for items that are lost or damaged on their way back to us.  We strongly advise you use a fully tracked service and insure the item for the full purchase price.

 

- All unwanted item(s) must be returned in a new and unused condition and still with the original packaging and any labels still attached. You are entitled to open the packaging and remove your items to inspect the goods, but you are not entitled to change your mind following the use of an item. Please note: inflating items with your mouth will mean that the item will be defined as used and cannot be returned due to hygiene reasons.

 

- Once you have let us know, send it back to us within 14 days (buyer pays return postage/delivery charge). As soon as we receive the goods back we will inspect them carefully, as long as the item(s) are in a new and unused condition, we will refund you the full purchase price excluding any delivery charge paid.

 

- You are responsible for sending unwanted items back to us and we do recommend that the items are well packed and that you use a tracked or recorded service which offers you the relevant insurance against damage or loss. Please note that the item remains your responsibility until it has been received by us.

 
PRIVACY POLICY

PRIVACY POLICY

 

Packraft Adventure Ltd. is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely.

Packraft Adventure Ltd is the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Packraft Adventure Ltd determines the purposes and the way in which any personal data is, or will be, processed.

What information we collect

When you buy goods from us, you are entering into a contract with us.  To carry out this contract we need you to provide us with personal information. We may gather this either from our website www.Packraftadventure.co.uk, over the telephone or via e-mail. 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

 

We also collect personally identifiable information (including name, email, postal address, contact telephone number); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we use the information

Processing your order, to carry out our obligations arising from any contracts entered into between you and us.  For example, this could include processing payments, packing and delivering orders, forwarding order details to couriers, order fulfilment, registering warranties and the provision of corresponding customer services. 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Where you have given us your specific consent, we will use your data to provide you with marketing services. This allows us to tell you about new products or services that may be of interest to you. This means that by consenting to receive marketing from us, you will not receive marketing communications from anyone else.

To ensure that the information contained within this website is presented in the most effective manner for you and for your computer or mobile device. This information allows us to update and improve the content of our website, and ensure the smooth operation of internal processes, such as troubleshooting, data analysis, testing, research, statistical and survey purposes, and to keep our website as safe and secure as possible. For further information, please refer to our Cookies Policy, which can be found 

To detect and prevent fraud or other crime. It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.

Who we share the information with

We work with a number of external suppliers who support our business. This includes:

  • Organisations which are critical to fulfilling customer orders, such as couriers and our suppliers

  • WIX (who host our website)

  • IT Support (including hardware, software and website)

  • Business Support

  • Payment Processors

  • HMRC

  • Police

 

We assure you that we will only exchange your data with another organisation where i) we have your express permission to do so; or ii) it is necessary in order to honour a contract between you and Packraft Adventure; or (iii) we have a legal obligation to share the information; or (iv) it is in the public interest; or (v) it is necessary for the establishment, exercise or defence of legal claims; or (vi) it is necessary to protect the vital interests of you or another person. 

We will never sell your personal data to any external organisation.

 

Your rights

You are entitled to request the following from Packraft Adventure, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website - www.ico.org.uk.

  • Right of access – to request access to your personal information and information about how we process it

  • Right to rectification – to have your personal information corrected if it is inaccurate and to have incomplete personal information completed

  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased

  • Right to restriction of processing – to restrict processing of your personal information

  • Right to data portability - to electronically move, copy or transfer your personal information in a standard form

  • Right to object - to object to processing of your personal information

  • Rights with regards to automated individual decision making, including profiling – rights relating to automated decision making, including profiling

 

If you have any general questions about your rights or want to exercise your rights please contact us info@packraftadventure.co.uk

 

How long we keep your information for

The data will not be processed longer than the purpose for which it was collected. The data will not be processed longer than the purpose for which it was collected. If you have agreed, your data will be processed until you withdraw consent to their processing.
If a purchase is made on the basis of existing legal provisions, the data will be processed in accordance with the applicable legal provisions, e.g. for accounting and tax purposes.

Changes to this privacy policy

We may change the content of our website without notice to reflect changes in products or services. Consequently, our Privacy Policy and/or Cookies Policy may be amended at any time in the future to reflect those changes, or changes in the applicable law. We therefore encourage you to review them from time to time to stay informed of how we are using personal information.

 
COOKIES

Cookies are small text files which are downloaded to your computer, tablet or mobile phone when you visit a website or application. The website or application may retrieve these cookies from your web browser (eg Internet Explorer, Mozilla Firefox or Google Chrome) each time you visit, so they can recognise you, remember your preferences and provide you with a more secure online experience.

Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. For security reasons, many websites will not function at all without the use of cookies (or other similar technologies, such as "web beacons" or "tags").

Cookies generally do not hold any information to identify an individual person but are instead used to identify a browser on an individual machine.

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that the website won't work properly.

For more information about cookies and their impact on you and your browsing visit www.aboutcookies.org.

TYPES OF COOKIES

Necessary cookies

These cookies are essential in helping you to make use of the features and services we offer on the Packraft Adventure website. Without these cookies, the services you want to use cannot be provided. These cookies do not gather information about you that could be used to identify you, and they do not monitor or remember where you have been on the internet.

Functional cookies

These cookies allow us to provide you with a better online experience when you use our website. They do not gather or store any information which would allow us to identify you personally.

Performance cookies

Performance cookies help us to understand how our customers use our site, so we can keep our products and services relevant, easy to use and up to date. For example, we can see which products and services are most popular, identify when and where errors occur, and test different versions of a page in order to provide an improved online experience.

Sometimes, the services we use to collect this information may be operated by other companies on our behalf. They may use similar technologies to cookies, known as "web beacons" or "tags". These are anonymous and, as they are only used for statistical purposes, they do not contain or collect any information that identifies you.

Targeting cookies

We have relationships with carefully selected and monitored suppliers (third parties) who may also set cookies during your visit. The purpose of these cookies is "behavioural advertising" (also known as "behavioural targeting" or "remarketing"), which is a means of showing you relevant products and services based on what you appear to be interested in. Although these cookies can track your visits around the web they don't know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

MANAGING COOKIES

Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.

Please note, if you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. You can do this in your browser (see below).

Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.

How to manage cookies on your PC

To enable cookies on our website, follow the steps below.

Google Chrome

Click "Tools" at the top of your browser and select "Settings".
Click "Show advanced settings", scroll down to the section "Privacy" and click "Content Settings."
Select "Allow local data to be set". To only accept first-party cookies, check the box next to "Block all third-party cookies without exception"

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0

Click "Tools" at the top of your browser and select "Internet Options", then click the "Privacy" tab.
Check that the level of your privacy is set to Medium or lower, which will allow the use of cookies in your browser.
If set above medium level it will prevent the use of cookies.

Mozilla Firefox

Click "Tools" at the top of your browser and select "Options".
Then select the "Privacy" icon.
Click the "Cookies" and select "Allow pages to create a cookie."

Safari

Click the gear icon at the top of your browser and select "Settings".
Click the "Privacy" tab, then select the option "Disable the use of cookies by third parties and advertising cookies."
Click "Save".

How to manage cookies on your Mac

To enable cookies on our website, follow the steps below.

Microsoft Internet Explorer 5.0 on OSX

1 Click on "Explorer" at the top of your browser and select "Settings".
2 Scroll down to the "Cookies" section in the "Received Files".
3 Select "Do not ask."

Safari on OSX

1 Click "Safari" on the top of your browser and select "Settings".
2 Click the "Privacy" and then "Enable cookies." 
3 Select "only the pages you have visited."

Opera

1 Click "Menu" on the top of your browser and select "Settings". 
2 Then select "Options" tab and the "Advanced". 
3 Select "Enable cookies."

Mozilla and Netscape on OSX

1 Click "Mozilla" or "Netscape" at the top of your browser and select "Settings".
2 Scroll down to the "Cookies" under "Privacy & Security". 
3 Select "Allow cookies only to the original site."

 
DISCLAIMER

- We endeavour to ensure that all the information in this website is correct, however all weights, measurements and colours are approximate and are subject to change without notice.

We make every effort to ensure that the product images we use are accurate and up to date.

- We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.

- Packrafting, canoeing and kayaking are assumed risk activities. Packraft Adventure Ltd, its employees, suppliers and sub-contractors cannot be held responsible for any loss, damage, injury or death however caused.

- It is the customer’s responsibility to ensure they have the sufficient knowledge, skills and equipment for the activity they have chosen to partake in. Ensure you are familiar with all the relevant safety practices and procedures for your equipment and for the location in which you are using it.

- We advise, for your own safety, that you read all product information and instructions that come with the product and only use products as described in the manufactures instructions and in the way they are intended to be used.

 
CUSTOMER SERVICE

- We appreciate all customer feedback so please contact us by phone or Email.

 

Jason and Marianne info@packraftadventure.co.uk 

 

- Packraftadventure Ltd reserves the right to make changes to our Website, Policies, and these Terms and Conditions at any time, without notice.