info@packraftadventure.co.uk   Tel: 07450245561

PACKRAFT ADVENTURE LTD  Registered Office 19 Denbigh Street  Llanrwst  Conwy  LL260LL   Registered in England & Wales No. 11951548

  STORE POLICIES  

TERMS & CONDITIONS

We recommend that you read these Terms & Conditions; Delivery Prices; Returns and Privacy Policies before placing an order. When you place an order you are entering into a contract with Packraftadventure  Ltd and you may be bound by the terms described herein.

If you have any queries please do not hesitate to email us at info@packraftadventure.co.uk

 
DELIVERY

At Packraftadventure Ltd we normally aim to despatch all orders within 2-4 working days. Some packrafts are ordered specifically and so may take longer to process. Where this is the case we will notify you of an anticipated delivery soon after you place your order. Please note: The 2-4 day delivery timescale does not include products that are built to order, we will notify you of estimated delivery times when you place the order.

   

Should we anticipate a dispatch delay of more than 7 working days we will attempt to contact you.

 

 All our goods are delivered by a courier and MUST BE SIGNED FOR. Couriers may not deliver items unless they are signed for. If a signature is unattainable the courier will leave a card with a depot contact number in order for you to rearrange the delivery.

 

Please check all goods for any signs of transit damage before signing for them, any problem should be brought to the attention of the driver and noted as such.

 

Goods should reach you in excellent condition, if you believe the items appear to be damaged or faulty you must notify us within 48 hours of receipt.

 

If an item is returned to us due to a missed delivery/collection then we will refund the cost of the items minus any delivery costs paid by us. 

 

If there are errors or shortages in your order, you must notify us within 48 hours of receiving the delivery.

 
PRICES
YOUR ORDER

All prices quoted online and in store are in pounds sterling, no VAT is payable. Every effort is made to keep the prices up to date but we reserve the right to change prices at any time without notice.

It may be that prices and promotions are incorrectly quoted or changed due to external circumstances. If the price quoted is incorrect we have no statutory obligation to sell goods at the price. If there is an error in the pricing we will inform you as soon as possible when your order is placed.

We aim to keep all goods shown on our website in stock however if an item should sell out we will contact you as soon as possible. Placing an order does not guarantee availability. Alternatively, to avoid disappointment you can contact us at info@packraftadventure.co.uk

 
 
ENVIRONMENTAL COMMITMENT

We may deliver your goods in recycled packaging as part of our Company’s recycling commitment.

 

Where ever possible we aim to use DPD delivery as it is carbon neutral.

PAYMENT

The prices shown for all of our goods are in pounds sterling, as is the delivery charge. No VAT is payable.

 

We accept payment by Visa, Mastercard, and Visa Debit.

 

We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently. 

 

Should you need to contact us about your order we aim to respond to any enquiries within 2 working days.

 

We advise, for your own safety, that you read all product information and instructions that come with the product and only use products as described in the manufactures instructions and in the way they are intended to be used.

 
 
CANCELLATION & RETURNS POLICY

Faulty Goods:

 

In the unlikely situation that you find any item purchased on our website to be faulty then please contact at info@packraftadventure.co.uk  We will then advise you of the appropriate action to arrange replacement, refund, parts or repair as is deemed necessary. We will send you a return form which you must complete and send back to us with the item.

 

Please note that returning of goods is at your risk and expense.  We cannot be held responsible for items that are lost or damaged on their way back to us.  We strongly advise you use a fully tracked service and insure the item for the full purchase price.

 

Once received by us the item(s) will be inspected and if the item(s) is agreed to be faulty, then we will refund you the cost of standard postage. 

 

You will find that most of our suppliers products carry a 12 month manufacturer’s warranty please ask for details.

 

Unwanted Goods:

 

Changed your mind after purchase? If after receiving any item that you have purchased you then decide you would like to return them back to us, simply let us know within 14 days from the date of delivery to you. To do this, just send us an email to info@packraftadventure.co.uk stating that you wish to return the item. We will send you a return form which you must complete and send back to us with the item.

 

Please note that returning of goods is at your risk and expense.  We cannot be held responsible for items that are lost or damaged on their way back to us.  We strongly advise you use a fully tracked service and insure the item for the full purchase price.

 

All unwanted item(s) must be returned in a new and unused condition and still with the original packaging and any labels still attached. You are entitled to open the packaging and remove your items to inspect the goods, but you are not entitled to change your mind following the use of an item. Please note: inflating items with your mouth will mean that the item will be defined as used and cannot be returned due to hygiene reasons.

 

Once you have let us know, send it back to us within 14 days (buyer pays return postage/delivery charge). As soon as we receive the goods back we will inspect them carefully, as long as the item(s) are in a new and unused condition, we will refund you the full purchase price excluding any delivery charge paid.

 

You are responsible for sending unwanted items back to us and we do recommend that the items are well packed and that you use a tracked or recorded service which offers you the relevant insurance against damage or loss. Please note that the item remains your responsibility until it has been received by us.

 
PRIVACY POLICY

The information that Packraftadventure Ltd collects about you will be used lawfully and in accordance with the Data Protection Act 2018 (GDPR).

 

You can browse our site without giving us any of your personal data.

 

If you complete any part of a the order process then we will collect information about you to process your order and to provide you with the best service possible.

We will not pass on or sell your information to any third party apart from those that need it to fulfil your order or those parties with whom the law requires us to.

The type of information we will collect about you will be:

 

    •    Your name

    •    Your address

    •    Your phone number

    •    Your Email address

    •    Your payment details
          (We do not store this information after use)

 

You can check the information that we hold about you by emailing us.

The personal information which we hold will be held securely in accordance with our privacy policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any queries about privacy, you can contact us.

 
COOKIES

A cookie is a small file which is placed on your computer's hard drive. Cookies allow web applications to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website to our customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Most web browsers automatically accept cookies, but you can usually change your browser setting to prevent this.

 
DISCLAIMER

We endeavour to ensure that all the information in this website is correct, however all weights, measurements and colours are approximate and are subject to change without notice.

We make every effort to ensure that the product images we use are accurate and up to date.

 
CUSTOMER SERVICE

We appreciate all customer feedback so please contact us by phone or Email.

 

Jason and Marianne info@packraftadventure.co.uk 

 

Packraftadventure Ltd reserves the right to make changes to our Website, Policies, and these Terms and Conditions at any time, without notice.

 
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