STORE POLICIES  

TERMS & CONDITIONS

We recommend that you read these Terms & Conditions; Delivery Prices; Returns and Privacy Policies before placing an order. When you place an order you are entering into a contract with Packraftadventure  Ltd and by doing so you agree be bound by the terms described herein.

If you have any queries please do not hesitate to email us at info@packraftadventure.co.uk

Definitions:

"Packraft(s)" is/are a type of inflatable kayak or canoe.  These craft are easily inflatable, relatively light weight and packable.  

Website Usage: The use of this website is subject to the following terms of use:
 

- The content of the pages of this website is for your general information and use only.

- The content of the website is subject to change without notice.

- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

- You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in it being in accordance with the copyright notice, which forms part of these terms and conditions.

- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

- This website may also include links to other websites. These links are provided for convenience to provide further information to you. Their use doesn't signify that we endorse the website(s). We accept no responsibility for the content of the linked website(s).

- Your use of this website and any dispute arising out of such use is subject to the laws of England, Northern Ireland, Scotland and Wales.

Other Important Terms: 

 

- Packraft Adventure Ltd may transfer or assign its obligations and rights under these Terms and Conditions (and under the Contract) to a third party. If this occurs, Packraft Adventure Ltd will make you aware through information on or website and social media channels. Your rights under these Terms and Conditions will not be affected and Packraft Adventure Ltds obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

 

- You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Packraft Adventure Ltd's express written permission. 

- The Contract is between you and Packraft Adventure Ltd. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

- If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

- No failure or delay by Packraft Adventure Ltd in exercising any of its rights under these Terms and Conditions means that Packraft Adventure Ltd have waived that right, and no waiver by Packraft Adventure Ltd of a breach of any provision of these Terms and Conditions means that Packraft Adventure Ltd will waive any subsequent breach of the same or any other provision.

- Packraft Adventure Ltd will be responsible for any foreseeable loss or damage that you may suffer as a result of Packraft Adventure Ltd’s breach of these Terms and Conditions (or the Contract) or as a result of Packraft Adventure Ltd’s negligence. Loss or damage is foreseeable if it is an obvious consequence of Packraft Adventure Ltd’s breach or negligence or if it is contemplated by you and Packraft Adventure Ltd when the Contract is created. Packraft Adventure Ltd will not be responsible for any loss or damage that is not foreseeable.

- Packraft Adventure Ltd only supply goods for domestic and private use by customers. Packraft Adventure Ltd makes no warranty or representation that the goods are fit for commercial, business or industrial use of any kind (including resale). Packraft Adventure Ltd will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

- Nothing in these Terms and Conditions seeks to limit or exclude Packraft Adventure Ltd’s liability for death or personal injury caused by Packraft Adventure Ltd’s negligence (including that of Packraft Adventure Ltd’s employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

- Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer.

 
GENERAL
DELIVERY

- At Packraft Adventure Ltd we normally aim to despatch all orders within 2-4 working days. Some packrafts are ordered specifically and so may take longer to process. Where this is the case we will notify you of an anticipated delivery soon after you place your order. Please note: The 2-4 day delivery timescale does not include products that are built to order, we will notify you of estimated delivery times when you place the order. Time is not of the essence.

   

- Should we anticipate a dispatch delay of more than 7 working days we will attempt to contact you.

 

- All our goods are delivered by a courier and MUST BE SIGNED FOR. Couriers may not deliver items unless they are signed for. If a signature is unattainable the courier will leave a card with a depot contact number in order for you to rearrange the delivery.

 

- Please check all goods for any signs of transit damage before signing for them, any problem should be brought to the attention of the driver and noted as such.

 

- Goods should reach you in excellent condition, if you believe the items appear to be damaged or faulty you must notify us within 48 hours of receipt.

 

- If an item is returned to us due to a missed delivery/collection then we will refund the cost of the items minus any delivery costs paid by us. 

 

- If there are errors or shortages in your order, you must notify us within 48 hours of receiving the delivery.

- All orders will be dispatched using the Address information provided by You.  Where the address information You provide is not recognised by our Courier database we may, at our discretion choose to confirm such information with You.  We do not accept any liability whatsoever for orders that become delayed or go missing due to any inaccuracies, incorrect formats, errors or omissions in the Address information provided by You.

 

- We do not accept any liability whatsoever for orders that become damaged, lost or missing due to the errors or omissions of the Courier. Should you wish to insure your delivery against loss or damage we will do so at cost. Please contact us for details.

 
PRICES
YOUR ORDER

- All prices quoted online and in store are in pounds sterling, no VAT is payable. Every effort is made to keep the prices up to date but we reserve the right to change prices at any time without notice.

It may be that prices and promotions are incorrectly quoted or changed due to external circumstances. If the price quoted is incorrect we have no statutory obligation to sell goods at the price. If there is an error in the pricing we will inform you as soon as possible when your order is placed.

- We aim to ensure all goods shown on our website are in stock however if an item should sell out we will contact you as soon as possible. Placing an order does not guarantee availability. Alternatively, to avoid disappointment you can contact us at info@packraftadventure.co.uk

 
 
ENVIRONMENTAL COMMITMENT

- We may deliver your goods in recycled packaging as part of our Company’s recycling commitment.

 

- Where ever possible we aim to use low carbon delivery methods.

PAYMENT

- The prices shown for all of our goods are in pounds sterling, as is the delivery charge. No VAT is payable.

 

- We accept payment by Visa, Mastercard, and Visa Debit.

 

- We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently. 

 

- Should you need to contact us about your order we aim to respond to any enquiries within 2 working days.

 

- We advise, for your own safety, that you read all product information and instructions that come with the product and only use products as described in the manufactures instructions and in the way they are intended to be used.

Refunds:

- Refunds will be made via the payment method originally used.  We will aim to process refunds within 3 business days of agreeing to refund you.  Refunds usually take up to 5 business days to appear in your account.  Please contact us if you have any questions or concerns. We accept no responsibility for delays and or errors in refunds due to reasons outside of our control. 

 
 
CANCELLATION & RETURNS POLICY

Faulty Goods:

 

- In the unlikely situation that you find any item purchased on our website to be faulty then please contact at info@packraftadventure.co.uk  We will then advise you of the appropriate action to arrange replacement, refund, parts or repair as is deemed necessary. We will send you a return form which you must complete and send back to us with the item.

 

- Please note that returning of goods is at your risk and expense.  We cannot be held responsible for items that are lost or damaged on their way back to us.  We strongly advise you use a fully tracked service and insure the item for the full purchase price.

 

- Once received by us the item(s) will be inspected and if the item(s) is agreed to be faulty, then we will refund you the cost of standard postage. 

 

- You will find that most of our manufacturers products carry a 12 month manufacturer’s warranty please ask for details.

 

- Please note that you must comply with the manufacturers instructions for care and use.  You may need to provide proof of care Failure to do so will invalidate any manufacturers warranty.

 

- Once the Manufacturers Warranty has expired, Packraft Adventure Limited will be under no obligation to offer repair or replacement.

 

Unwanted Goods:

 

- Changed your mind after purchase? If after receiving any item that you have purchased you then decide you would like to return them back to us, simply let us know within 14 days from the date of delivery to you. To do this, just send us an email to info@packraftadventure.co.uk stating that you wish to return the item. We will send you a return form which you must complete and send back to us with the item.

 

- Please note that returning of goods is at your risk and expense.  We cannot be held responsible for items that are lost or damaged on their way back to us.  We strongly advise you use a fully tracked service and insure the item for the full purchase price.

 

- All unwanted item(s) must be returned in a new and unused condition and still with the original packaging and any labels still attached. You are entitled to open the packaging and remove your items to inspect the goods, but you are not entitled to change your mind following the use of an item. Please note: inflating items with your mouth will mean that the item will be defined as used and cannot be returned due to hygiene reasons.

 

- Once you have let us know, send it back to us within 14 days (buyer pays return postage/delivery charge). As soon as we receive the goods back we will inspect them carefully, as long as the item(s) are in a new and unused condition, we will refund you the full purchase price excluding any delivery charge paid.

 

- You are responsible for sending unwanted items back to us and we do recommend that the items are well packed and that you use a tracked or recorded service which offers you the relevant insurance against damage or loss. Please note that the item remains your responsibility until it has been received by us.

 
PRIVACY POLICY

- The information that Packraft Adventure Ltd collects about you will be used lawfully and in accordance with the Data Protection Act 2018 (GDPR).

 

- You can browse our site without giving us any of your personal data.

 

- If you complete any part of a the order process then we will collect information about you to process your order and to provide you with the best service possible.

- We will not pass on or sell your information to any third party apart from those that need it to fulfil your order or those parties with whom the law requires us to.

- The type of information we will collect about you will be:

 

    •    Your name

    •    Your address

    •    Your phone number

    •    Your Email address

    •    Your payment details
          (We do not store this information after use)

 

- You can check the information that we hold about you by emailing us.

 

- The personal information which we hold will be held securely in accordance with our privacy policy and the law.

- We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

- If you have any queries about privacy, you can contact us.

 
COOKIES

- A cookie is a small file which is placed on your computer's hard drive. Cookies allow web applications to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

- We may use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website to our customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

- Most web browsers automatically accept cookies, but you can usually change your browser setting to prevent this.

 
DISCLAIMER

- We endeavour to ensure that all the information in this website is correct, however all weights, measurements and colours are approximate and are subject to change without notice.

We make every effort to ensure that the product images we use are accurate and up to date.

- We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.

- Packrafting, canoeing and kayaking are assumed risk activities. Packraft Adventure Ltd, its employees, suppliers and sub-contractors cannot be held responsible for any loss, damage, injury or death however caused.

- It is the customer’s responsibility to ensure they have the sufficient knowledge, skills and equipment for the activity they have chosen to partake in. Ensure you are familiar with all the relevant safety practices and procedures for your equipment and for the location in which you are using it.

- We advise, for your own safety, that you read all product information and instructions that come with the product and only use products as described in the manufactures instructions and in the way they are intended to be used.

 
CUSTOMER SERVICE

- We appreciate all customer feedback so please contact us by phone or Email.

 

Jason and Marianne info@packraftadventure.co.uk 

 

- Packraftadventure Ltd reserves the right to make changes to our Website, Policies, and these Terms and Conditions at any time, without notice.

 

info@packraftadventure.co.uk   Tel: 07450245561             Packrafts are a type of inflatable kayak or canoe.

PACKRAFT ADVENTURE LTD  Registered Office 19 Denbigh Street  Llanrwst  Conwy  LL260LL   Registered in England & Wales No. 11951548

0